FAQ
Questions about Deposits, Withdrawals and Casino at s7
Whether you are about to start playing at s7 or are already playing, the questions that come to mind — deposit methods, withdrawal times, live casino games, VIP cashback — are all answered in detail on this page. Select a category to go straight to the answer.
Withdrawal Guide
Withdrawal Questions
At s7, a withdrawal request usually takes between 15 minutes and 2 hours to process. The same timeframe applies whether you use bKash, Nagad or Rocket. To ensure a successful withdrawal, make sure your account is verified and your withdrawal method details are entered correctly. The same timeframe applies to bank transfers as well, though there may be slight variation depending on the bank's own processing.
Yes, s7's withdrawal service runs 24 hours a day, 7 days a week. Even on Fridays, Saturdays or any public holiday, a request made at 2 AM will still be processed. Mobile banking methods like bKash and Nagad are generally active around the clock, which also helps reduce the time it takes for the money to arrive.
The minimum withdrawal amount at s7 is ৳500. This limit is the same across all methods — bKash, Nagad, Rocket, Upay and bank transfer. If your balance is below ৳500, the withdrawal request will not go through. It is therefore wise to let your winnings accumulate a little before withdrawing.
No, to withdraw winnings from s7's welcome bonus you must first meet the wagering requirement. The bonus amount must be wagered 10 times. For example: if you deposit ৳1,000 you receive a ৳1,200 bonus — before withdrawing you must place ৳1,200 × 10 = ৳12,000 in bets. Winnings from your original deposit are treated separately and are not subject to the bonus conditions.
If your withdrawal request has been processing for more than 2 hours, first check the mobile number and payment details on your account. If the issue remains, contact s7's 24/7 live chat support — help is available in Bengali. Having your transaction ID and the time of the request on hand will help resolve the problem faster.
No, there are no separate rules for withdrawing to Upay or Rocket. The same conditions apply across all payment methods at s7 — a minimum of ৳500 and a processing time of 15 minutes to 2 hours. Do make sure the mobile number you are withdrawing to is registered in your name and is active.
Payment Guide
How to Deposit
s7 does not charge any processing fee on deposits. However, your mobile banking app — such as bKash or Nagad — may deduct their usual send money or cash-out charges from your account. This is that service's own policy and has nothing to do with s7.
First wait a few minutes, as there can occasionally be a short delay due to server load. If the balance still has not updated, contact s7's 24/7 live chat with your bKash, Nagad or Rocket transaction ID and the amount. The team will verify the issue in Bengali and add the balance promptly.
The minimum deposit to play slot games at s7 is ৳500. This limit is the same across all payment methods — bKash, Nagad, Rocket, Upay or bank transfer. If you deposit ৳500 or more for the first time, you will be eligible for the 120% welcome bonus, which can be up to ৳15,000.
Log in to s7, go to the deposit section and select bKash. Send money to the designated number and enter the transaction ID in the deposit form. Keep the amount at ৳500 or more. If the details are correct, your balance will update within a few minutes. This process can be completed from the mobile app or a browser.
s7 currently supports five deposit methods: bKash, Nagad, Rocket, Upay and bank transfer. For bank transfers, major banks such as Dutch-Bangla Bank, Islami Bank and BRAC Bank can be used. The minimum deposit amount is ৳500 across all methods.
Yes, the deposit process is identical for both Nagad and Rocket. On s7's deposit page, select your method, send money to the specified number and submit the transaction reference. The minimum is ৳500 and the deposit processing time is generally just a few minutes.
Game Guide
Casino and Table Games
Yes, s7 casino's live games work fully on both Android and iOS devices. Live tables from Evolution, Pragmatic Play Live and Ezugi can be played directly from a mobile browser. As long as you have a stable internet connection, you can enjoy real-time games with a dealer.
Teen Patti is a three-card game — among the players, the one with the best card combination wins. Andar Bahar is simpler: one card is revealed and you bet on whether the next matching card will appear on the 'Andar' (left) or 'Bahar' (right) side. Both are easy to learn and can be played with a live dealer at s7.
Different tables at s7 have different betting limits — you will find options ranging from low-limit tables for newer players to high-limit tables for experienced ones. The specific limits for each table are shown in the game information in the lobby, which helps you choose the right table for your budget.
In Baccarat, you place your bet first — on whether 'Player' will win, 'Banker' will win, or it will be a 'Tie'. The dealer then deals two cards to each side. The side whose total points are closest to 9 wins. Only the last digit of the total counts — for example, 7+6=13 means a point value of 3. New players at s7 can practice at low-limit tables first.
A Roulette wheel has numbered slots from 0 to 36. You can bet on a specific number, the colour of the number (red or black), odd or even, or a row of numbers. Whoever bets on the slot where the ball lands wins. A correct bet on a single number pays 35 times — both European and Live Roulette are available at s7.
VIP Program
VIP Benefits
s7 VIP members receive cashback every week — a portion of net losses is returned. The higher the tier, the higher the cashback rate. VIP members also receive priority customer support and earlier access to special promotions. Full details of the benefits are listed on the VIP page.
At s7, VIP tiers advance through regular play and betting. The more active you are, the faster you can reach the next level. From Bronze to Silver, then Gold and finally Platinum, the cashback rate increases at each tier. Details on tier progression can be seen in the VIP section of your account.
Cashback is calculated by subtracting total winnings from total losses for the week — this is called net loss. For example: a Gold tier member who has a net loss of ৳20,000 in a week will receive ৳20,000 × 0.9% = ৳180 in cashback. Cashback is automatically added to your account each week.
s7 has four VIP tiers, each with a different weekly cashback rate: Bronze — up to 0.3%, Silver — up to 0.6%, Gold — up to 0.9%, Platinum — up to 1.2%. Cashback is based on the net loss for that week.
Yes, VIP program enrollment begins as soon as you open a new account at s7. You start at the Bronze tier. Through regular play and betting you can gradually move up to higher tiers, with the cashback rate increasing at each level. No separate application is needed.
Platinum is s7's highest VIP tier, with a weekly cashback rate of up to 1.2%. Members who reach this tier receive the highest priority in customer support and may have exclusive access to special promotions and offers. Full details of the benefits available to Platinum members are listed in the VIP section of your account.
Have more questions? Talk to us directly
If you do not find your answer on this page, s7's support team is always ready. Help is available in both Bengali and English, 24 hours a day, 7 days a week through two channels:
24/7 Live Chat — instant help
Email Support: [email protected]
Responsible Gaming — read our guidelines to learn more. s7 is for those aged 21 and above only.