s7's Privacy Policy
This document provides a full explanation of how your personal information is collected, what purposes it is used for, and how securely it is kept.
This Privacy Policy ("Policy") applies to all registered members and visitors who use s7's services. By registering on the s7 platform or using any of its services, you are considered to have accepted the terms of this Policy. Please read this document carefully, and if anything is unclear, contact our support team.
Introduction and Scope of Application
s7 is an online gaming and sports betting platform providing services to users in Bangladesh. This Policy explains what information we collect through our website and mobile application, and what we do with that information.
This Policy applies only to s7's own platform. Third-party websites and payment service providers have their own privacy policies, for which s7 is not responsible.
What Information We Collect
2.1 Information You Provide Directly
The information you provide yourself during account registration, identity verification, or when contacting support includes:
- Full name, date of birth, and national ID number
- Mobile number and email address
- Residential address
- Payment information — such as bKash, Nagad, Rocket, or Upay account numbers (full numbers are not stored on our servers)
- Any messages or complaints submitted to the support centre
2.2 Automatically Collected Information
When you use the s7 platform, certain information is automatically collected by technical means. This includes:
- IP address and device type
- Browser version and operating system
- Session duration and page visit data
- Login history and transaction records
- Gaming activity and betting history
2.3 Cookies and Similar Technologies
The s7 platform uses cookies to help improve your browsing experience and manage sessions. You can disable cookies from your browser settings, though doing so may limit some services.
Purpose of Data Use
s7 uses the information collected only for the purposes listed below. Your information is never sold to any third party under any circumstances.
- To complete account registration and identity verification
- To process deposits, withdrawals, and other financial transactions
- To correctly provide bonuses, cashback, and VIP benefits
- To prevent fraud and unauthorised account access
- To operate 24/7 customer support services
- To identify and resolve technical issues on the platform
- To meet legal obligations
- To implement responsible gaming limits and safeguards
Data Security Measures
s7 uses industry-standard security technology to protect user data. SSL encryption is active on the platform, ensuring that all data transmitted between your browser and our servers remains secure.
Financial transaction data is stored in encrypted form and can only be accessed by authorised staff for specific purposes. Passwords are stored using one-way hashing, so no s7 employee can view your password.
4.1 Your Responsibility for Account Security
While s7 provides technical safeguards, users also have certain responsibilities for account security:
- Use a strong and unique password
- Do not share your login details with anyone
- Do not share your OTP or verification code with anyone
- Make sure to log out after using an unfamiliar device
- Report any suspicious activity to us immediately
Sharing Information with Third Parties
s7 does not sell your personal information to any third party. However, in certain cases, limited information may be shared with trusted partners to provide services:
- Payment Processors: Information necessary to complete transactions is shared with mobile financial services such as bKash, Nagad, Rocket, and Upay, and with the relevant banks for bank transfers.
- Technology Providers: Companies that assist with hosting, cybersecurity, or platform operations work under strict confidentiality agreements.
- Legal Obligations: Required information may be provided in response to a court order or a lawful demand from a competent authority.
More detailed information about data sharing can be found in s7's terms and conditions; reading the terms and conditions page will give you a clear understanding of the overall terms of using the service.
Data Retention Period
s7 retains your information only for as long as it is necessary. For active accounts, information is retained until the account is closed. Even after account closure, records of financial transactions and identity verification may be retained for a defined period for legal reasons.
Gaming activity logs and technical data are generally deleted automatically after a set period.
User Rights
As a registered member of the s7 platform, you have the following rights:
7.1 Right to Access Your Data
You may request to know what information s7 holds about you. Upon contacting the support team, this information will be provided after appropriate verification.
7.2 Right to Correct Your Data
If your account contains incorrect information, you may request a correction. Details such as your name, mobile number, or address can be updated through identity verification.
7.3 Right to Close Your Account
You may request to close your s7 account at any time. You will be given the opportunity to withdraw any remaining balance before the account is closed.
7.4 Right to Opt Out of Marketing Communications
If you do not wish to receive promotional emails or messages, notify the support centre at any time. However, account security and transaction-related notifications cannot be turned off.
Protection of Minors' Data
s7 provides services only to individuals aged 21 or older. Information belonging to anyone under the age of 21 is not knowingly collected. If a minor registers by mistake and this is confirmed, that account is closed immediately and the associated data is deleted.
As part of responsible gaming, s7 treats the protection of minors as a top priority. To learn more, read the responsible gaming guidelines.
Changes to the Policy
s7 reserves the right to amend or update this Privacy Policy as needed. Registered members will be notified of significant changes by email or account notification. The date of the change will always be shown at the top of the page.
Continuing to use the platform after a policy change will be taken as your acceptance of the updated policy. You are advised to review this page regularly.
Contact and Complaints
If you have any questions, comments, or complaints about this Privacy Policy, please contact s7's support team. Our 24/7 live chat service is available in both Bengali and English.
To contact us by email: [email protected]
For general questions, check out our FAQ section — it brings together answers to many questions about accounts, payments, and gaming in one place.